Frequently Asked Questions

Why should I shop at Ceramic Tile Sales and More instead of a larger box store?

Unlike many national chain retailers, Ceramic Tile Sales and More is a family-owned and operated company. Our smaller size enables us to train employees thoroughly in house and provide staff members with opportunities to extend their knowledge by attending trade shows, seminars and workshops across the country. This attention to training and skill development ensures that our employees are the most qualified staff available to provide you with the best possible customer service.

If I already know what I want and the box store is cheaper, why wouldn’t I go there?

Ceramic Tile Sales and More strives to carry high quality, current products. Many box stores, however, carry discontinued lines and tile that is commonly referred to as seconds. This means the tile can be misshaped, the wrong color or of inconsistent thickness.

Ceramic Tile Sales and More orders your tile at the point of purchase, guaranteeing your order comes from the same tile run. Many box stores purchase multiple tile runs and sell them together, therefore making it difficult for the tiles to match up.

Do you install tile on outdoor surfaces?

Due to the nature of Pittsburgh’s weather, we are unable to guarantee the quality of an outdoor installation. We have found that the freeze/thaw cycle in our region allows water to invade the grout lines, which ultimately causes the tiles to come loose and often pop off. Therefore, because we cannot guarantee your complete satisfaction, we are no longer able to offer outdoor installation.

What is a tile run?

The term tile run refers to a batch of tiles that have been manufactured at the same time. Tiles from the same run will have consistent thickness and color variation. Tiles from multiple runs will have thickness differences and color changes that can make it difficult to match up.

Why doesn’t my tile look exactly like it did on the sample board?

The displays in our showroom are a really good representation of the tile you will receive. However, because of different tile runs, it is common to notice some variation. This is especially true with natural stones such as granite, marble, slate and travertine, which have naturally occurring veins that make them impossible to replicate or predict.

What is the difference between porcelain and ceramic?

Porcelain and ceramic tiles are basically made from the same materials. However, there are some differences.

Ceramic is generally made from clay that is fired in a kiln. It most often has a durable glaze finish that carries the color and pattern. Ceramic can be used on walls and floors, and it is generally recommended for light to moderate foot traffic areas.

Porcelain is typically made through a method of pressing, which creates a more solid and dense tile with an exceptionally low water absorption rate. The increased density makes porcelain more durable and the recommended choice for kitchen floors and other high traffic areas of the home or business.

How long will it take to get my tile?

We receive shipments from our distributors every week. However, it’s possible your delivery could be delayed up to two weeks if the distributor doesn’t carry your selection in stock. If you need your order sooner than two weeks, please discuss your needs with our sales associates. They will be happy to work with you.

I have some broken tiles that need to be replaced. Can you help me with that?

We have a large selection of tile and can often special order a carton for our customers. However, because we will be ordering from a different tile run, we cannot guarantee the shade will be an exact match. For this reason, we always recommend our customers order plenty of extra tile when starting a project.